Complete BPO Solutions to Power Your Business Growth
Outsource smarter with Adzorbit — reduce costs, scale faster, and delight your customers with expert support across every channel.
At Adzorbit, we specialize in delivering reliable, scalable, and cost-effective Business Process Outsourcing (BPO) services tailored for both domestic and international clients. Whether you're a startup looking to streamline support, or an established business aiming to reduce overheads, our BPO solutions are built to adapt and grow with your needs.
We help brands stay connected with their customers and manage core operations more efficiently. By outsourcing non-core tasks to our expert team, you save time, reduce staffing costs, and ensure your customers get high-quality service — every time.
Our BPO services include:OUR SERVICES
📞 Voice Support (Inbound & Outbound)
Voice remains a powerful customer service channel, especially for complex or emotional interactions. Adzorbit provides both inbound and outbound voice support, backed by trained professionals who communicate clearly, calmly, and with empathy. From answering incoming customer inquiries to making outbound verification, feedback, or retention calls — we handle it all. We tailor scripts and workflows to align with your industry and goals. Whether you’re a telecom provider, eCommerce brand, or service-based company, our voice agents ensure your customers feel heard, valued, and supported. Our voice BPO services reduce hold times, improve first-call resolution, and keep your reputation strong — all while keeping your costs under control.
💬 Live Chat Support
Live chat support is one of the fastest and most convenient ways for your customers to get help — and at Adzorbit, we make it seamless. Our trained live chat agents provide real-time assistance to your website or app visitors, guiding them through product questions, order issues, billing queries, and more. Each chat session is handled with a professional tone that reflects your brand voice. Whether you need 24/7 coverage or support during peak business hours, we customize our chat support based on your audience and industry needs. With instant response times and proactive engagement, we help you convert visitors into loyal customers while reducing cart abandonment and enhancing satisfaction.
📧 Email Support
Timely and professional email communication is essential to customer satisfaction and brand trust. At Adzorbit, our email support service ensures that every customer query, complaint, or request is handled with accuracy and a friendly tone. We work with ticketing systems or direct inboxes to organize and prioritize emails efficiently. Whether it’s order tracking, refund requests, account issues, or general queries — our agents provide clear, brand-aligned responses that build customer loyalty. Our email support is available round-the-clock or during business hours, based on your preferences. Plus, we ensure adherence to response time SLAs, maintain tone consistency, and follow escalation protocols to keep everything on track.
🧾 KYC (Know Your Customer) Support
Regulatory compliance is critical — especially in banking, fintech, telecom, and online marketplaces. At Adzorbit, we provide streamlined and secure KYC support services that help you verify customer identity efficiently while maintaining data integrity. Our trained agents handle document collection, validation, follow-ups, and verification through digital and manual processes. Whether it’s Aadhaar-based eKYC, PAN validation, or address proof checks, we follow industry-standard protocols and ensure full compliance with RBI, SEBI, or global regulatory norms. We also manage customer onboarding journeys, resolve KYC discrepancies, and communicate updates in real time via chat, voice, or email. With Adzorbit, your KYC process becomes faster, more accurate, and fully audit-ready — without overburdening your in-house team.
🏬 Warehouse & Logistics Support
Efficient logistics and warehouse coordination is the backbone of any eCommerce, retail, or distribution-based business. At Adzorbit, our Warehouse & Logistics Support BPO service ensures your operations stay organized, fast, and cost-effective. We manage backend processes like order tracking, shipment coordination, inventory updates, delivery confirmation, and returns handling. Our team integrates with your logistics software and works alongside delivery partners to ensure a smooth customer experience from purchase to delivery. We also offer support for resolving shipment disputes, delay notifications, and proactive communication for high-volume periods. With accurate reporting, reduced manual errors, and real-time support, Adzorbit helps you streamline fulfillment and boost customer satisfaction — without adding internal workload.