Thank you for shopping with Adzorbit. This Refund and Cancellation Policy outlines our procedures regarding refunds and cancellations for products purchased through our website [www.adzorbit.com] (the “Site”).
1. Cancellation Policy
- You may cancel your order within [insert timeframe, e.g., 24 hours] of placing it for a full refund.
- To cancel an order, please contact us immediately at [insert contact email] with your order number and reason for cancellation.
- Once an order has been processed and shipped, it cannot be cancelled.
2. Refund Policy
- If you are not completely satisfied with your purchase, you may request a refund within [insert timeframe, e.g., 30 days] of receiving your order.
- To request a refund, please contact us at [insert contact email] with your order number and reason for the refund request.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable. The customer is responsible for return shipping fees unless the return is due to an error on our part or a defective product.
3. Return Process
- Before returning a product, please contact us to receive authorization and instructions for the return.
- Products must be returned in their original packaging and in unused condition to be eligible for a refund.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.
4. Exceptions
- Certain products may be exempt from the refund policy due to hygiene reasons or if specified as non-returnable on the product page.
- Customized or personalized items may not be eligible for refunds unless they are defective or damaged upon arrival.
5. Contact Us
- If you have any questions about our Refund and Cancellation Policy, please contact us at [email protected]